We've compiled a few popular questions and answers to assist you in your stay at Mountain Rose cabin. If you have a question and don't see the answer here, please email info@mountainrosecabin.com or call our reservation line at 1-800-266-1066.

Where are you located?

Do you have a reservation fee?

Are there Restaurants & Grocery Stores?

Do you supply baby cribs?

Do I have to drive up any winding mountain roads?

What do I need to bring, are there dishes, sheets, etc.. in the Cabin?

Do I need to clean my Cabin before I leave? Is there a cleaning fee?

Do you allow Pets?

What is your cancellation Policy?

What about cancellation due to circumstances beyond my control?

Do you require a deposit ?

Do you have a minimum nights stay?

How do I go about renting a cabin?

What is there to do in your area?

Can I watch the game?

 

Where are you located?

   We are centrally located on the border of Tennessee and North Carolina. We are only minutes from the Great Smoky Mountain National Park. Please note that our cabin management company, Timber Tops, has two convenient check-in office locations. One location is on top of the mountain within walking distance of Mountain Rose. The other location is conveniently located on the main parkway in Sevierville. (two blocks from Wal-Mart Supercenter.)

Driving Directions to Mountain Rose Cabin:
Coming from Knoxville, take Exit 407 onto Hwy. 441/66, once into Pigeon Forge turn Left at Light #2 Teaster, Turn Right onto Middle Creek Road, Turn Left at Dollywood Lane, follow the blue signs for Timber Tops/Eagle Crest, it will be a left turn just after a church. You will follow this road, Windy Lane, all the way up the mountain until you get to the Timber Tops Rental Office. This is right on Eagle Crest Way which you will take for a short way until you see Mountain Rose on the left at the end of that road.

Click Here for a Map.                              Click Here for Printable Directions

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Are there Restaurants & Grocery Stores?

   Pigeon Forge, Gatlinburg and the surrounding areas have over 120 restaurants and at least five grocery stores and a dozen 'food marts' to choose from.

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Do you have a reservation fee ?

   The cabin management company, Timber Tops, charges a $30 nonrefundable reservations fee. This covers all of the processing charges and paper work.

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Do you supply baby cribs ?

   The cabin management company, Timber Tops, is happy to supply baby cribs at no charge. You will need to pick them up and drop them off at either of their two convenient office locations. Portable playpens are what we supply, for ease of carrying in your auto. There is a $100 deposit for your crib.

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Do I have to drive up any winding mountain roads?

   You will have to drive up a mountain road. It is a well maintained, paved road. The average vehicle should have no problem navigating the path. We haven't lost a tourist yet.

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What do I need to bring, are there dishes, sheets, etc. in the Cabin?

   All you need to bring, to make your vacation perfect, is food, charcoal for our charcoal grills, and your clothes. We provide all your linens, towels, trash bags, paper towels, toilet paper, bath soap, dish soap, dishwasher soap, laundry soap. We do not supply coffee filters, plastic wraps, aluminum foil, or condiments.

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Do I need to clean my Cabin before I leave? Is there a cleaning fee?

   No. However, there is a $30.00 nonrefundable reservation processing fee per stay. There is also a cleaning fee if the stay is for one night only. See also "do you have a night minimum?"

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Do you allow Pets?

   Mountain Rose does NOT allow pets.

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What is your cancellation Policy?

   All reservations are subject to a 30-day cancellation policy. Deposits will be returned, minus a $30 processing and cancellation fee, on all reservations canceled within 31 days or more of the reservation start date. Deposits on reservations canceled within 30 days of the arrival date can only be refunded, minus the $30 processing and cancellation fee, if the cabin is re-rented for the time frame reserved.

   If you cancel within 30 days of your scheduled arrival, you will risk losing your deposit if we cannot re-rent the cabin for the dates we have been reserving for you.

   Cancellations or other changes to your reservation should be directed to the Timber Tops management company at 1-800-266-1066.

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What about cancellation due to circumstances beyond my control?

   Mountain Rose and Timber Tops cannot refund moneys due to circumstances beyond your or our control. We therefore suggest that if traveling during months of possible bad weather you consider purchasing 'Trip Insurance.'

   To assist you in this matter, Timber Tops has located a company that appears to cover these types of problems at a competitive rate. In order to cover all conditions, purchase must be made within 7 days of confirming your reservation. They may be reached at 1-800-694-4311 or visit their web site at http://www.utravelpro.com.

   Mountain Rose and Timber Tops is not affiliated with this or any other trip insurance company and assumes no responsibility for the services they provide.

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Do you require a deposit ?

   Yes, To hold the reservation we will require ½ the total (minus tax) as a deposit. The total includes the number of nights to be stayed, tax, and a $30.00 reservation fee.

   We accept Visa, MasterCard and Discover.

   A check for the amount of deposit can only be accepted if received within 10 days of the date the reservation was made and 30 days before you are due to arrive. A check for the balance can only be accepted if received 30 days prior to the date of the reservation, we cannot accept personal checks at check-in.

   When checks are used for payment, we will require a security deposit.

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Do you have a minimum nights stay?

    Yes, If we have an appropriate availability we will rent for one night. (extra cleaning fee added) For the most part we do have a two night minimum and most holidays we require 3 nights. Thanksgiving & Christmas & all of July & all of October, we require 4 nights.

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How do I go about renting a cabin?

For reservations call 1-800-266-1066. We have a friendly staff that is looking forward to your call and we're available 24 hours a day, 7 days a week. Please don't hesitate to ask any questions, as it is our purpose to assist you in planning for the perfect vacation. Remember to ask the reservationist the total cost of the cabin with the taxes and fees.

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What is there to do in your area?

   Pigeon Forge and Gatlinburg have over 100 attractions theaters and museums. There are more than 40 attractions on the Parkway in Pigeon Forge that can keep you entertained for days. You can please all ages with activities like miniature golf, go-carts, laser games, an indoor skydiving simulator, unique museums and much more.

   Pigeon Forge is also home to Dollywood, with more rides and games than you can imagine. New at Dollywood this year is the Tennessee Tornado - the world's 1st spiral loop coaster that takes you through a mountain tunnel. Also new at Dollywood is the Southern Gospel Music Hall of Fame Museum.

   Pigeon Forge features a number of theaters where the music of the Smoky Mountains comes alive. Enjoy bluegrass, country, old time rock and roll, gospel, comedy, magic and some spectacular dance numbers that are sure to entertain you.

   Off the Parkway more activities can be found. Take the family on an adventure : enjoy white water rafting or tubing on the river, horseback riding, canoeing, swimming, golfing, fishing, hiking and helicopter rides.

   Gatlinburg is the gateway to the Great Smoky Mountain National Park. The Parks abundance and variety of plant and animal life have earned it a United Nations designation as an International Biosphere Reserve. The Park has more than 9 million visitors a year- the highest visitation of any national park. There is over 800 miles of hiking and horseback riding trails in the National Park. Swim in the pristine rivers and waterfalls the Park has to offer.

   The city of Gatlinburg is a picturesque town. Stroll along the streets, visit the many galleries and gift shops filled with arts & crafts and Appalachian treasures. Enjoy the many attractions along the route as well. Miniature golf, arcades, museums and amusement rides name but a few.

   In the winter, Gatlinburg lights up with the Winterfest Festival. Winterfest features millions of lights that outline the skyline. Enjoy some of the best snow skiing in the Eastern states.

   For more information about the attractions in Pigeon Forge and Gatlinburg see our attractions page.

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Can I watch the game?

    Television service provided at the cabin is via local cable. You will have no problem watching any games or television televised locally or nationally. There should be a channel guide located in the cabin. Pay-per-view and special events are not available.

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